Terms & Conditions

Terms & Conditions

 1. Definitions.
a) “Louise Oliver” means Louise Oliver Limited
b)  “Force Majeure” means any clause affecting the performance by Louise  Oliver of its obligations arising from acts, events, omissions,  happenings or non-happenings beyond its reasonable control (but not  limited to) governmental regulations, fire, flood or any other disaster  or industrial dispute affecting a third party.
c) “Working days” means Monday to Friday, excluding bank or other Public Holidays.


2. Orders
a)  All contracts of online sales made by Louise Oliver shall be deemed to  incorporate these terms and conditions, which shall prevail over any  other terms from the party (“the Customer”) with whom Louise Oliver is  dealing. Cancellation of orders by customers can only be accepted in  accordance with the Consumer Protection (Distance Selling) Regulations  2000.
b) All orders are subject to acceptance and to availability of  the goods ordered. Louise Oliver is entitled to refuse any order placed  by you. If an item is not in stock or is otherwise unavailable Louise  Oliver reserves the right to cancel the order.
c) You undertake that:
1) all details you provide to us for the purpose of purchasing the goods or services offered on our web site are correct
2)  the credit or debit card you use to make a purchase from us is your own  or your company’s card, that you are authorized to use it and that  there are sufficient funds or credit facilities to cover the cost of any  goods or services you order from us. We reserve the right to obtain  validation of your credit or debit card details before providing you  with any goods or services.


3. Prices
a) Louise Oliver reserves the right to change prices without prior notice.
b) Prices are in GBP (British pounds)


4. Delivery, Title and Risk
a)  Any date stated for delivery is an estimate only. Louise Oliver makes  every effort to dispatch goods on time, but does not accept liability  for failure to deliver within the stated time.
b) Louise Oliver does  not accept liability for shortages or damage to deliveries unless the  Customer notifies Louise Oliver of the shortage or damage in writing  (email acceptable) within 7 days of receipt of the delivery and returns  the goods within 14 days.
c) The customer must accept the goods when they are ready for delivery.
d)  Delivery is deemed to take place when the goods are delivered to the  Customers’ nominated address. Ownership of the goods, all risk  associated with the goods including loss, breakage and damage and all  other risks shall pass to the Customer on delivery.


5. Payment
a)  Payment can be made on any major credit or debit card. Payment will be  debited and cleared from your account before the dispatch of your order.
b) You confirm that the credit/debit card that is being used is yours.
c)  All credit/debit cardholders are subject to validation checks and  authorization by the card issuer and we may share your personal  information with such parties as are necessary to enable us to do such  checks. If the issuer of your payment card refuses to authorize payment  to us, we will not be liable for any delay or non-delivery.


6. Product Specifications and Returns
a)  All Louise Oliver goods advertised are sample pieces; we take care to  ensure the description and the specification of our products is correct.  Louise Oliver reserves the right to supply the goods subject to  variations in actual dimensions and specifications, without prior  notice, as the goods are made individually by hand. Furthermore while  the colour reproduction of our goods is a close representation, we  cannot accept any responsibility for any variation in colour caused by  the browser software or computer system used by you. There may be  natural colour variations in the sinamay material, as this is a natural  material that is dyed by hand. Sinamay is a natural fibre, any colour or  weave variation or irregularities are natural characteristics of the  sinamay material and should not be treated as a defect. We cannot dye  sinamay pure brilliant white, our white is as white as we can get it,  but it is not dulux pure brilliant white because sinamay is a natural  material, we do have ivory which is more yellowy. We do not suggest you  try and match a white hat to a white outfit.
b) Louise Oliver is  committed to providing the highest quality goods. However, as they are  handmade, some items may be found to be faulty or defective. In such  cases, we offer a refund provided we are notified (by email) of the  defective goods within 7 days and the goods are returned within 14 days  of receipt.
c) Subject to the right of private customers to return  goods for refund under The Consumer Protection (Distance Selling)  Regulations 2000, Louise Oliver does not sell products on a trial basis.  Customers are strongly advised to check suitability and specifications  of products before ordering.


7. Returns Policy
a) Louise  Oliver is dedicated to providing the highest quality products. However,  if you are not satisfied, you can return the goods to us for refund  subject to our return policy and providing you follow our procedures  listed here.
b) If you would like to return the goods, you must  request this in writing within 7 days of delivery, by emailing  theteam@louiseoliver.com, in order to obtain a Return Product  Authorization (RPA) number, also advising your name, order number, the  reason for return and specifying whether you require a refund or  exchange of goods. Returns will not be accepted and refunds will not be  given, more than 7 days after delivery.
c) All goods must be returned  and received by Louise Oliver within 14 days of delivery in order to  receive a refund. Returns will not be accepted and refunds will not be  given, more than 14 days after delivery.
d) Louise Oliver will not  accept returns for any items that have been used and tags removed. Upon  receipt of an order, if any item has been received with no tags,  customers should notify us in writing by email on the same day if they  wish to return. Please note for hygiene and health purposes earrings  cannot be exchanged or refunded.
e) Louise Oliver will only accept  returns provided the goods are in their original packaging. We advise  all customers to check items thoroughly on delivery before removing any  attached tags and before disposing of any original packaging.
f)  Returned goods lost in the post, arrived damaged or in an unfit  condition for resale, will not be refunded. The customer is responsible  for the cost and risk of returning the goods.
g) Any refund will be  issued against the credit/debit card on which the purchase was made, but  as we cannot credit back more than what was spent, we are unable to  refund any return postage costs.
h) The cost of delivery from Louise  Oliver to the customer will not be refunded. Note that a Standard 7-day  delivery charge of £10 is included in the price. In addition, a  restocking charge of £5 per item will not be refunded. This is to cover  the credit or debit card transaction bank charges that we will have  incurred, packaging costs, and the staff time to handle and administer  the return. The aim of these charges is to cover the additional costs we  incur in providing a service to you. We have not included the cost of  our handling returns in the price of the goods, otherwise our hat prices  would be higher, and we do not believe it right that customers who do  not return goods should subsidise those customers who do return goods.
i)  We do not accept requests for returns or exhanges for orders outside  the UK, and for hats that have had their size adjusted specially for you  by you or us. This returns policy only relates to UK orders.


8. Louise Oliver’s liability
a)  Louise Oliver shall under no circumstances, save as precluded by law,  be liable for any consequential or indirect damage or loss, however  caused, including (but not restricted to) loss of business or profits,  loss of goodwill, damage to trading relationships, loss of data and  other financial loss. (“Financial loss”) in this sense does not refer to  the price you have paid for the goods, which we may be liable to  refund, in whole or in part, if the goods are faulty or do not comply  with their description), Louise Oliver’ in respect of all other losses  shall be limited to the invoiced amount of the relevant order, provided  it has been paid.
b) In the event that Louise Oliver agrees to make a  refund it will be made as soon as possible but in any event the  customer will be repaid within 30 days provided that the goods are  returned and are in the same condition as when they were delivered to  the customer.
c) The customer may also request cancellation of his or her payment where a fraudulent use of a payment card has been made.
d)  If the goods ordered are unavailable, the customer will be informed and  is entitled to any sums paid as soon as possible in any case within 30  days.


9. Health and Safety
a) in accordance with the Health  and Safety at Work, etc Act 1974 and the Consumer Protection Act 1987,  Louise Oliver confirms that goods its supplies as a distributor do not  represent a hazard to health and safety when properly used for the  purpose for which they are designed and if the Customer takes reasonable  and normal precautions in their use.


10. Force Majeure
a)  Where, in spite of its reasonable efforts, Louise Oliver is unable to  perform an obligation due to force majeure, it shall not be deemed to be  in breach of its contract with the Customer.


11. The Consumer Protection (Distance Selling) Regulations 2000
a)  Contracts for the purchase of goods by a Customer not acting in the  course of a business and made over the telephone or through the Louise  Oliver website, are, with the exception of certain excepted contracts,  subject to The Consumer Protection (Distance Selling) Regulations 2000  (“the Regulations”)
b) If the Regulations apply, private customers  may cancel goods purchased from Louise Oliver by sending a written  notice of cancellation by email to theteam@louiseoliver.com (as stated  above “Title, Delivery, Risk”)
c) The notice of cancellation must be delivered within 7 days of the date of delivery of the goods.
d)  The Customer will be held responsible for the cost and risk of  returning the goods if he or she exercises this right of cancellation  under the Regulations. If the Customer does not actually return the  goods to Louise Oliver, the Customer is under a duty to make the goods  available for collection at the Customer’s expense and risk from the  address to which they were delivered.
e) The Customer is under a  duty to retain possession of the goods whilst awaiting return to Louise  Oliver and `to take reasonable care of them during this period. The  Customer will be liable for any loss or damage to the goods if he or she  fails to comply with this obligation.


12. Copyright
a) The  design of all items shown on this website is copyrighted. Under no  circumstance may you re-use any information from this site for your  personal gain and no copying of any designs is permitted. Please respect  our Design Team time in creating the items.


13. Error and Omissions
a)  Louise Oliver makes every effort to ensure that all prices and  descriptions quoted on its website are correct and accurate. However it  is inevitable that mistakes will occasionally occur. In the case of a  manifest error or omission, Louise Oliver will be entitled to rescind  the contract, notwithstanding that it has already accepted the  Customer’s order and/or received payment from the Customer. Louise  Oliver’s liability in that event will be limited to the return of any  money the Customer paid in respect of that order. In the case of a  manifest error in relation to price, the Customer will be entitled to  purchase the goods by paying the difference between the quoted price and  the correct price, as confirmed in writing by Louise Oliver after the  manifest error has been discovered.
b) A ‘manifest error’, as the  term is used in sub-paragraph a) above, means, in relation to an  incorrect price, a price quoted in error by Louise Oliver which is more  than 10% less than the price that would have been quoted had the mistake  not been made.


14. General
a) Nothing in these terms and conditions affect your statutory rights as a consumer.
b)  If any provision in this Agreement is held to be invalid or  unenforceable, it shall be deemed severed from the Agreement and this  shall not affect the validity or enforceability of the remaining  provisions.
c) Any waiver of a breach of this Agreement must be in writing.
d) Any variation of this Agreement must be in writing and signed by a Louise Oliver official.
e) The headings are for convenience only and shall not affect the interpretation of this Agreement.
f) Any notices given under this Agreement shall be in writing and sent by email to the last notified email address of the party.
g) The notice shall be deemed served after system confirmation of email delivery.
h)  These terms and conditions shall be governed by and construed in  accordance with the laws of England and the parties submit to the  exclusive jurisdiction of the English courts
i) Louise Oliver reserves the right to change or amend these terms and conditions at any time and without prior notice.